Privacy Policy

1. Introduction

PartnerGrid (the "Company") is committed to protecting the privacy and security of personal information processed in connection with our B2B service marketplace. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you access or use our services, website, APIs, or related offerings (collectively, the "Services"). By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to information processed by the Company as a service provider and technology platform connecting businesses with verified service providers. It should be read in conjunction with the Company Terms of Service.

3. Information We Collect

3.1 Personal Information

• Names and contact details provided during registration or inquiries
• Email addresses associated with user or business accounts
• Company names and billing information for paid accounts
• Phone numbers provided for contact purposes

3.2 Usage and Technical Information

• IP addresses
• Device identifiers and operating system information
• Browser type and version
• Date, time, and duration of service usage
• Log files and API usage metadata

3.3 Marketplace and Transactional Data

• Service inquiries and contact requests submitted through the platform
• Provider profile information and service listings
• Reviews, ratings, and feedback
• Job postings and application data

4. How We Use Information

The Company uses collected information for the following purposes:

• To provide, operate, and maintain the marketplace platform
• To connect businesses with relevant service providers
• To manage accounts, billing, and customer support
• To detect, prevent, and investigate fraud, abuse, or security incidents
• To monitor compliance with our Terms of Service
• To improve service performance, reliability, and user experience
• To comply with applicable legal, regulatory, and contractual obligations

5. Legal Bases for Processing

Where required by law, the Company processes personal information based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate business interests (including fraud prevention and security), and consent where applicable.

6. Disclosure of Information

The Company does not sell or rent personal information. We may disclose information only in the following circumstances:

• With service providers and subprocessors that assist with hosting, analytics, security, or support
• With verified providers on the platform when you submit a contact request or inquiry
• To comply with law, regulation, legal process, or governmental requests
• To protect the rights, property, or safety of the Company, users, or others
• In connection with a merger, acquisition, financing, or sale of assets

No personal information is shared or sold for marketing or promotional purposes.

7. Email Communications and Consent

The Company sends email messages for transactional and service-related purposes. Users may opt out of any non-essential communications by using the unsubscribe link in emails or by contacting support@partnergrid.com.

8. Data Retention

The Company retains personal and transactional data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud or abuse. Retention periods vary depending on data type and legal requirements.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption, access controls, monitoring, and periodic security assessments. Despite these measures, no method of transmission or storage is completely secure.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the rights to access, correct, delete, restrict, or request portability of your data. Requests may be submitted using the contact information below.

11. Children's Privacy

The Services are not intended for individuals under the age of 18. The Company does not knowingly collect personal information from children and will delete such information if discovered.

12. International Data Transfers

The Company operates primarily from the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions.

13. Compliance with Privacy Laws

The Company complies with applicable data protection laws, including the GDPR, CCPA/CPRA, and other U.S. state privacy laws, as applicable to our role as a service provider.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted with an updated "Last Updated" date.

15. Contact Information

PartnerGrid
Email: support@partnergrid.com